Conversational commerce is the key to unlocking more sales, greater engagement, and increased customer loyalty. To help you have these business-boosting conversations with your customers, Google’s Business Messages gives consumers the ability to message brands directly from Google Search, Maps, and on brand owned channels (e.g. your business website, app, etc). Join my session to learn how you can transform how you interact with your customers and grow your business.
About Katie Osberg
Katie Osberg leads Global Retail Partnerships for Google''s new and exciting suite of Business Communications products. Katie has worked at Google for over 8 years, of which the last 5+ years have been focused on working with Google''s largest retail partners. She specializes in both conversational and performance marketing, and is a thought leader in both the conversational commerce and connected retail space.